Shipping and Returns
Delivery and Packaging Information
Dispatch Time - We aim to dispatch all orders within 1-2 working days of payment being received.
Delivery Methods - We offer a variety of different shipping methods which can be selected during checkout.
Delivery Time - This will depend on the method chosen. If you have a specific deadline then please let us know and we will advise on the best method
Countries we ship to - It is not possible to send all our products outside of the European Union due to customs regulations - Please check with us if your country is unavailable in the shipping options.
Packaging - The shipping costs cover the cost of suitable packing materials to ensure that your order arrives safely. We use recycled packaging wherever possible and encourage you to recycle or reuse these materials.
Free Shipping - Many of our larger items such as lamps, are shipped Free of Charge. We use a variety of Insured tracked couriers and you will receive tracking notifications. This is for mainland UK only. If you live in the Highlands or Islands then please contact us for a competitive quote. If you need your order faster we offer other alternative methods at a cost.
Returns and Replacements
We want you to be happy with your purchase. However, if it is not suitable for any reason, we are happy to refund your purchase providing it is:
- Returned within 30 days of receiving your order.
- In its original undamaged packaging.
- In the same condition as you received it.
How do I return an item - Please contact us before making a return.
Method of Return - We will make the arrangements for the return shipping by the most suitable method and advise you of this.
What happens next - We will discuss with you the options for replacement, exchange or refund
Statutory Rights - This returns policy does not affect your statutory rights.